Research is the foundation of great companies, which is why Respondent is revolutionizing how it’s completed.

Respondent is a two-sided marketplace that connects market and usability researchers with the highest quality research participants in the world. Our platform gives researchers a single place to quickly find the right participants for their projects, as well as schedule and pay them instantly. It simplifies the work that’s necessary to conducting quality research. Companies like IBM, Airbnb, Uber, Microsoft, Procter & Gamble and many more have already integrated us into their research processes.

Respondent is not only at the forefront of research -- we are also at the forefront of work trends. We are firm believers that the world is transitioning to a remote workforce and as a result, are an entirely distributed team. Cities are becoming more expensive, commutes are growing longer, and people are spending less time focusing on their families and themselves. Working on a distributed team gives our team members the chance to live in more affordable and desirable locations, take care of their loved ones, and do what they love. For instance, our employees have the freedom to travel regularly, work out when they want to, and enjoy their hobbies. They work hard, but are able to prioritize their lives as well.

Respondent is a truly global, fully remote, and high-impact workforce, and are excited to announce we’re looking for a passionate and talented Account Manager to join our team.

Responsibilities:

  • As an Account Manager, your primary responsibility will be the retention and expansion of existing relationships with some of the world's leading companies - IBM, Microsoft, SAP, Airbnb, Pinterest, GoDaddy, IDEO, P&G and many more.
  • You will grow accounts by helping researchers optimize their research plans, research budgets and research design. You will help and advise clients on all things research!
  • You lead clients to an understanding of the options or solutions that we offer by demonstrating how features and benefits match their needs.
  • As the first dedicated Account Manager, you must possess a strong track record and focus on systems and processes. The operations of your day-to-day tasks that you implement will be a blueprint that is used by future AMs - meaning you will have a huge impact on the trajectory of our company and our ability to scale at a pace that matches our clients’ expectations.
  • In the future as the needs of the business expand, you may have the opportunity to oversee and grow the account management team. You will play a role in mentoring your team members to optimize each individuals performance and contribution.

Who are you?

*** You have experience in the market research industry and can speak confidently about competitive products and the relative benefits of Respondent ***

  • You are known for your strong work ethic and ability to build trust and rapport.
  • You possess a growth mindset and are able to accurately identify issues, design solutions and execute on them in an independent way.
  • You are confident working from home, and are self motivated to exceed your job requirements.
  • You have experience navigating SalesForce, LinkedIn Sales Navigator, and other prospecting applications.
  • You have a ‘do-what-it-takes’ mentality.
  • You have demonstrated a consistent track record of exceeding expectations and setting up scalable, replicable internal systems.
  • You must be comfortable carrying quota’s and some sales experience is preferred.

Job Conditions

  • Work remotely from anywhere within the United States time zone. Sometimes you will be required to attend meetings outside of your time zone.
  • Flexible schedule and a goal-oriented culture.
  • Fun work environment and company culture with an upbeat motivated team.

We are looking for someone who matches our level of joy for the work we do, brings something new to the team, and elevates our game. A sense of humor, a lack of ego, and a desire to do great work is essential.

Benefits:

Working at Respondent is a unique experience. You will be part of a remote, diversified team around the U.S. and world, giving you the flexibility to fit work into your life in whatever way you want.

However, we care deeply about creating a cohesive, tight-knit culture that gets results. That’s why we offer our employees the following:

  • A new office set up, including a new Macbook Pro, desk, second screen, ergonomic chair, and anything else you need to work at your best
  • Health insurance for US-based employees (non-US employees receive a healthcare stipend)
  • Flexible vacation time
  • Stock options
  • Company retreat for teammates to get to know one another in-person: our last retreat was in New Orleans!

Respondent is an equal opportunity employer

Respondent provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.